Messy bookings
Bookings made by phone, Telegram and Instagram end up in different places — two patients get the same slot, or someone is forgotten.
CRM and ERP systems
CRM system for clinics and medical centers
Appointments are booked over the phone, the patient list lives in a notebook, payments at the front desk and the doctors' schedule on the wall — in a clinic, information is scattered all over the place. We tailor a system to the way your clinic works and bring the whole journey, from booking to payment, into one place.
Sound familiar?
Patients don't show up
No reminder goes out, the patient forgets the appointment, and the doctor's time goes unused.
Payments without control
It's hard to match the services provided against the amounts paid, and the cash desk doesn't balance.
Management is in the dark
How many appointments each doctor handled and which services are most in demand only gets pulled together at the end of the month.
How MasalaHal solves it
Bookings and queue
Bookings from every channel in one schedule: doctor, time and room — booked slots are visible at once.
Patient database
Each patient's visit and payment history on a single card.
Reminders
A reminder before the appointment (for example, via Telegram) helps patients remember their appointment time. We'll decide together which messages you need.
Services and payments
Every service provided is linked to its payment, so cash discrepancies are easy to trace.
Roles and privacy
Receptionist, doctor and manager — each one sees only the information their role requires.
Reports
Reports by doctor, service and revenue that management can open at any time.
How we start
First we look at how your clinic actually works: how patients book, what gets recorded during an appointment and how payment is taken. Then we agree on the sections you need and launch the system step by step — training your receptionists and doctors, and continuing to support you afterwards.
As an example of a CRM/ERP we've built, you can look at the system for the Vantage Learning Center, an education center; for a clinic, the sections are built differently, around the way you work.
Also known as
Systems like this are also called clinic management software, medical center CRM or dental practice software. Locally people search for “klinika dasturi” or “stomatologiya dasturi”, and in Russian for “CRM для клиники”, “программа для медицинского центра” or “электронная запись к врачу”.
FAQ
Frequently asked questions
Yes. Depending on the project, we add online booking through a form on your website or a Telegram bot, and the booking goes straight into the doctor's schedule.
We decide together at the start of the project who sees what: for example, the receptionist sees bookings and payments, a doctor sees their own patients and the manager sees the reports. Every employee works under their own login.
Yes. The system isn't a ready-made template — it's built with the sections you need, whether for a single practice room or a medical center with several branches.
We'll tell you whether integration with your existing software is possible after an analysis. If you have a pharmacy, it can run in the same system as MasalaHal POS.
Didn't find your answer? All questions and answers or get a free consultation
Related
CRM and ERP systemsWe build CRM and ERP systems from scratch to run sales, inventory, finance, staff and customers on one platform — with AI built in. Free consultation.Training centerCRM and ERP for education and training centers: students and groups, attendance, fees and outstanding balances, branches and website leads in one dashboard.Learn more →DistributionCRM/ERP for distribution companies: sales rep orders, warehouse and delivery, store debts (accounts receivable) and management reports in one system.Learn more →
Contact
Tell us about your challenge — we'll solve it together
The first consultation is free and comes with no obligation. We'll listen, propose a solution and give you an estimated price.
Working hours: Mon–Sat, 9:00 AM–6:00 PM
You leave a request
Takes a minute — your name and phone are enough.
We listen to your challenge
A specialist contacts you and studies the task in detail. Free.
We propose a solution and price
With a clear plan, timeline and estimated cost. No obligation.