Frequently asked questions

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General questions

Can you build a project tailored to our business?

Yes — that's our core work. We don't just install a ready-made template: first we study your processes, then we define together exactly the features you need and build the system around them. Nothing unnecessary gets added, and the system can be extended later if needed.

How long will the project take?

It depends on the scope: a landing page or Telegram bot is faster, while a CRM/ERP or a POS and online store system is launched in stages — the most important part goes live first. After a free consultation we give you a written plan with exact timelines and stages.

How much does it cost?

Pricing is individual for each project: it depends on the features you need, the number of branches, integrations and scope. After a free consultation we give you an exact proposal — with no services you don't need.

Can we add artificial intelligence (AI) to our project?

Yes. AI can be connected to any of our solutions: sales and data analysis, forecasting, an assistant that answers customers 24/7, automatic reports. In the consultation we'll work out together which AI task will bring you the most value.

Do you provide support after launch?

Yes. We set up the system, train your team and stay by your side: technical support, bug fixes, new features and growing the system as your business grows.

Is our data secure?

We pay special attention to the security of your data: each employee sees only the information for their role, the system runs on protected servers and backups are made. Your data stays yours.

Will it work with our existing software (1C, Excel, POS)?

In most cases, yes: we migrate your old data to the new system or connect the system to the software you already use. We'll confirm the exact options after an analysis.

Do you work outside Tashkent?

Yes, we work all across Uzbekistan. For example, we built a brand website and an ERP/CRM system for the Vantage Learning Center in Qorasuv, Andijan region. Most of the work is done remotely.

How do we get started?

Leave a request on the website or message us on Telegram → in a free consultation we listen to your challenge → we propose a solution, timeline and price → once agreed, work begins and you see the result of every stage.

Do you only work with stores?

No. We have a ready-made MasalaHal system for stores, but we build any type of project for any business: CRM, ERP and other enterprise platforms, websites, apps, bots and custom systems.

Can you build a CRM or ERP from scratch?

Yes. We study your business processes and build a CRM or ERP that manages sales, inventory, finance, staff and customers on one platform — and we connect artificial intelligence to it as well.

What exactly does artificial intelligence do?

It analyzes sales, warns you before products run out, answers customer questions and prepares reports automatically.

Can you help us show up on Google?

Yes. We work on SEO so your business's website and products rank well on Google, Yandex and other search engines.

Will we show up in AI chats like ChatGPT?

Today many people ask their questions to AI. We prepare your website so AI systems understand it correctly and can cite it — which increases the chance that AI chats give accurate information about your business.

How are the POS and the online store connected?

In the MasalaHal system both work with one inventory and one report: a product sold in the store is automatically deducted in the online store too, and prices are changed in one place.

Artificial intelligence (AI)

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What exactly will artificial intelligence do in my business?

It analyzes sales, warns you before products run out, answers customer questions and prepares reports automatically. We'll define the exact list of tasks together in a free consultation.

Can AI be added to the software we already use?

Yes. We connect AI to your existing POS, CRM, ERP or online store. If you don't have a system yet, we set up MasalaHal and connect AI to it.

Does the AI assistant answer in Uzbek?

Yes, it can be set up to answer in Uzbek and Russian, and it works from your business data (prices, products, opening hours).

How much does it cost?

The price depends on the number and complexity of the tasks. After a free consultation we give you an exact proposal.

CRM and ERP systems

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Can you build a CRM or ERP system from scratch?

Yes. We study your processes and build a system made of the modules you need — nothing extra, and with room to extend it later.

How is this different from off-the-shelf software?

With off-the-shelf software, your business adapts to the program. A system we build adapts to your processes and comes with the integrations you need.

Will you migrate our existing data?

Yes. We help move customers, products and stock levels from Excel, 1C or other software into the new system.

Do you train our staff?

Yes. We train your team at launch and keep supporting you afterwards.

What ERP/CRM projects have you done?

For example, we built a brand website and an ERP/CRM system for the Vantage Learning Center: students and groups, attendance, finance, notifications, branches and website leads in one dashboard. You can see screenshots of the project on this page.

MasalaHal POS and online store

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How are the POS and the online store connected?

Both work with one inventory and one report: a product sold in the store is automatically deducted in the online store too, and prices are changed in one place.

What if we have several branches?

All branches work in one system: each branch's stock and sales are visible separately, and there's a combined report too.

Can we see a demo?

Yes. Leave a request — we'll show you the system using your own store as an example.

Which stores are already using it?

Businesses such as Yuksalish Kitoblari, RusMarket.uz and MedxMarket.uz run POS, an online store and artificial intelligence in one system — you can watch their owners' video reviews on this page.

Can you help us show up on Google?

Yes. We work on technical SEO, content and structured data, and track results through Google Search Console.

Will we show up in AI chats like ChatGPT?

We prepare your website so AI systems understand it correctly and can cite it — which increases the chance that AI chats give accurate information about your business.

When will we see results?

SEO works step by step: technical fixes take effect quickly, while search rankings usually grow over several weeks and months. We give you a concrete plan after analyzing your site.

What if our website was built by someone else?

No problem — we analyze your existing site and either make the necessary fixes or give recommendations.

Business automation

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Which processes can be automated?

Almost any repetitive task: reports, receiving and routing orders, notifications, document preparation, and exchanging data between programs.

Will it work with the software we use?

In most cases, yes — we integrate with POS systems, CRM, 1C, online stores and Telegram. We'll confirm the exact options after an analysis.

Where should we start?

In a free consultation we identify the processes that take the most time and start with the one that pays off fastest.

Websites, mobile apps and Telegram bots

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How long does it take to build a website?

It depends on the scope: a simple landing page is faster, while an online store or custom system takes longer. We'll give you an exact timeline once we know the project details.

What can a Telegram bot do?

Take orders and requests, show a catalog, answer customers, handle payments and notifications — all managed through an admin panel.

Can we update the website ourselves?

Yes. If needed, we build an admin panel so you can change text, prices and products yourself.

Ask a question — free consultation